SQUAT Terms of Service

Prerelease version v3 - effective 9/9/2026

Pre-release. These Terms will be updated prior to the official SQUAT launch.

These Terms cover the service relationship — accounts, billing, acceptable use, intellectual property, termination, disclaimers, and disputes. The software and methodology license, and the allocation of responsibility for AI outcomes, are in the EULA. Data practices are in the Privacy Policy.

1. Who we are and what this agreement is

These Terms of Service ("Terms") are an agreement between you (the "Customer," "you") and Elucidate Ventures LLC, a Pennsylvania limited liability company doing business as Elucidate Digital ("Elucidate," "we," "us," "our"). We operate the SQUAT service ("SQUAT," the "Service"). Our notice address is 4569 Riverside Way, Philadelphia, PA 19127.

By creating an account, connecting an AI client to SQUAT, or using the Service, you accept these Terms, the EULA, and the Acceptable Use Policy, and you acknowledge the Privacy Policy. Acceptance is recorded per document version; if we materially change a document and publish a new version, you will be asked to accept again before continuing.

You represent that you are at least 18 years old, that you are using SQUAT for business or professional purposes rather than as a consumer, and that if you accept on behalf of an organization you have authority to bind it and its workspace members.

The Service is offered to customers in the United States only at this time.

2. What SQUAT is — and what it is not

SQUAT is a hosted, multi-tenant recordkeeping and orchestration service for simulated user-acceptance testing and qualitative research. It is delivered primarily as an MCP server that your own AI client connects to — Claude, ChatGPT/Codex, LM Studio, or another MCP-capable host — together with a website for account, billing, and administration.

Two structural facts about SQUAT govern much of this agreement:

(a) We do not run the AI. You do. SQUAT does not proxy, host, meter, or perform model inference. Every persona performance, every evaluation, every summary, and every report is produced by a model you selected, running on your own compute and your own provider account, under instructions your client sends. SQUAT supplies the structure, the storage, the ordering, and the record. It does not supply the intelligence and does not supervise it.

(b) We are the recordkeeper. What SQUAT guarantees is about the record — that a round's cast is the cast you pinned, that a dialogue stream is ordered and hash-chained, that a result cites a validated turn, that a deletion request is authorized before it executes. Those are integrity properties of a ledger. They are not claims that the content of the record is accurate, that a simulation predicts a real person's behavior, or that a methodology is fit for any purpose.

All persona behavior, dialogue, reactions, findings, scores, coverage, summaries, recommendations, and research programs produced by a model are AI-generated simulation output. This remains true when a persona was developed from first-person human, documentary, synthetic, combined, or unclassified source material. A source basis describes inputs. It does not convert an output into a statement, action, opinion, or testimony by a human being, and it does not make a simulated panel into empirical human research.

3. Accounts, workspaces, seats, and credentials

Your workspace is the container for your squad, projects, scenarios, rounds, issues, playbooks, registered sources, and ledger. A license key identifies a workspace, not a person. Roles (owner, admin, runner, viewer), seat counts, device limits, plan tier, and add-ons are governed by your plan and by the EULA.

You are responsible for:

• your account, workspace, members, license keys, connected clients, and registered devices;
• keeping credentials secure and not sharing them outside your authorized team — a shared owner credential shares owner authority;
• removing access that is no longer needed; and
• notifying us promptly at support@squat.pro of suspected unauthorized use.

We may suspend or deactivate credentials, devices, or workspace access when reasonably necessary to address abuse, security risk, nonpayment, legal requirement, or violation of these Terms. Where circumstances allow, we will give notice and an opportunity to cure; where they do not — an active security or legal risk — we may act first and notify after.

4. Your responsibilities in using SQUAT

You may use SQUAT only lawfully and in accordance with the Acceptable Use Policy, which is incorporated into these Terms.

You are responsible for:

• the products, sites, accounts, systems, and data you direct an agent to access, and for having the right to test each target;
• supervising your AI client and reviewing what it does and produces;
• configuring your connected AI, browser, identity, and integration providers, including their retention and training settings;
• all instructions, content, credentials, permissions, and source material you supply; and
• every decision you make using SQUAT output.

You must not present simulation output as human testimony, a real person's statement, completed human research, or market validation.

5. Your content

"Customer Content" means the personas, scenarios, source material, registered grounding sources, product context, playbooks, artifacts, dialogue, transcripts, results, findings, issues, summaries, and reports that you create or supply, or that are produced for you in your workspace. As between you and us, you retain your rights in Customer Content.

You represent that you have all rights, permissions, notices, consents, and lawful bases needed for everything you supply — including interviews, writing samples, recordings, transcripts, observations, analytics, images, public material, confidential information, and personal data about identifiable people.

You must record known source basis and permissions accurately. You must not fabricate consent, authority, provenance, or a source relationship, and must not direct a simulated persona to authenticate as, contact others as, or transact as the person whose material informed it.

You grant us a limited, non-exclusive license to host, store, encrypt, copy, transmit, process, display, and return Customer Content solely as needed to operate, secure, support, and lawfully administer the Service for you, and to route it to the providers you direct us to use. Registered grounding sources are processed only to provide the Service and are never treated as product telemetry. This license ends when the content is deleted, except for copies retained under our documented backup, audit, and legal-hold schedule.

6. Our materials and intellectual property

We and our licensors retain all rights in the Service, its software, prompts, methods, method guides, frameworks, scenario templates, content packs, compilers, card contracts, served methodology, documentation, branding, and improvements ("SQUAT Materials"). The EULA grants your limited right to use them.

Customer Content does not become SQUAT Materials merely because SQUAT Materials were used to create, structure, or evaluate it — and your output does not carry ownership of the SQUAT methodology, prompts, templates, or trademarks embedded in it. You may use your outputs for your internal and permitted business purposes. You may not extract, redistribute, resell, publish, or use SQUAT Materials to build a competing methodology, template library, persona catalog, or evaluation service.

Your work stays yours; suggestions about SQUAT are different. If you (or your AI assistant acting on your behalf) send us feedback, suggestions, or ideas about SQUAT itself, we may use them without restriction and without obligation or compensation to you. This covers suggestions about SQUAT only — it does not reach your Customer Content, your workspace, or anything else you did not intentionally submit as feedback.

7. Third-party AI providers and services

You choose which AI client, model provider, local model, browser, or integration to use. Those services receive the Customer Content and instructions needed for the operation you requested, and your use of them is also governed by their own terms, privacy practices, retention settings, training settings, regional controls, and charges.

We do not control those providers and are not responsible for their availability, model behavior, data handling, pricing, or outputs. Review a provider's settings before sending confidential, personal, or restricted content through it. Running a local model may reduce external transmission, but local operation does not change these Terms and does not make simulation output human evidence.

Outputs may be inaccurate, incomplete, inconsistent, biased, stereotyped, offensive, non-compliant, or materially different across providers, models, prompts, and versions. You must independently evaluate every output before relying on it.

8. Fees, billing, and cancellation

Fees, billing periods, plan limits, seat counts, and add-ons are stated at purchase. Payments are processed by Stripe; by purchasing, you authorize Stripe to charge your selected payment method on the stated cadence and you agree to Stripe's applicable terms. We do not store full payment card numbers.

Subscriptions renew automatically for successive periods until cancelled. You may cancel at any time, effective at the end of the then-current period. Unless required by law or expressly stated otherwise:

• fees are non-refundable and periods are not prorated;
• cancellation or capacity reduction does not itself perform immediate deletion; continuing free service and workspace offboarding are distinguished in §10;
• prices may change on at least 30 days' advance notice, effective at your next renewal.

You are responsible for applicable taxes. If a payment fails, we may retry, suspend access, and after 14 days treat the subscription as cancelled. If you initiate a chargeback rather than contacting us, we may suspend the workspace pending resolution.

9. Availability and changes

Unless a written order says otherwise, the Service carries no service-level agreement. We use commercially reasonable efforts to operate it, but it may be unavailable because of maintenance, security work, upstream provider outages, model or protocol changes, or events beyond our control.

We may change the Service, and we may change these Terms. For material changes we will give notice and — where the change is material to your rights — require re-acceptance of the new version before continued use. Non-material changes take effect when posted.

10. Export, retention, and deletion

The Service supports export at every tier: a readable portable profile and a full-backup profile of Customer Content. The profiles differ in scope; choose full backup when historical content and attachment bytes are needed. Licenses, OAuth state and audit records are not customer-content exports.

Reduced capacity. A reduction in persona or project capacity does not delete completed work. You choose which resources remain active; others retire and remain available for reading and export under their retained history entitlement and the workspace lifecycle. New activity requires an active resource and sufficient capacity.

History. Historical work retains the retention window granted when it was created and any subsequent extension granted through an eligible upgrade. A later downgrade does not shorten that window. New work receives the retention entitlement applicable when it is created. This preserves granted windows, not indefinite hosting, and does not override explicit deletion, applicable legal obligations or workspace offboarding.

Workspace offboarding. Continuing to use the home workspace on Starter is distinct from offboarding a workspace or closing the service account. A workspace selected for offboarding has a 60-day read-only/export period beginning when its service ends, followed by the governed deletion process, subject to applicable holds. The effective date and export deadline are shown during confirmation. Purchasing workspace capacity defaults to a new workspace; you may instead explicitly restore an eligible retired workspace within grace. Archived or deleted workspaces are not eligible for that purchase-based restoration.

Archive and deletion. Archived data is retained outside normal active operations, for example to meet a retention requirement or legal hold. It is not destroyed. Purged data is deleted, not archived. Releasing a hold does not itself authorize deletion; the applicable retention and deletion requirements must be checked again.

Internal deletion controls. Supported owner-authorized resource deletion and workspace offboarding are separate from a person's CCPA request. Internal execution uses the applicable scope, authority, hold and reference checks. Active-system deletion, attachment deletion and backup expiry are tracked separately. The 30-day trash period for soft-deleted rounds/items is separate from workspace offboarding.

Deletion records. We retain operation metadata documenting the scope, authority, checks, timestamps and verified outcome without keeping the deleted content in that record. A partial, failed or backup-pending operation is not reported as fully complete. Where supported, a content-free certificate describes only verified deletion outcomes. Audit, acceptance, billing/tax, security and deletion records may remain under their separately applicable retention requirements.

Privacy requests concerning information SQUAT holds directly and requests concerning sealed customer workspace content follow the distinct paths in Privacy Policy §10. A customer referral is not a deletion receipt.

11. Suspension and termination

We may suspend or terminate access for material breach, unlawful use, security risk, nonpayment, or as required by law. You may terminate as your plan allows.

On termination: your ordinary license under the EULA ends; use the applicable read-only/export offboarding window in §10 to retrieve your content; and the sections of these Terms that by their nature should survive — §§5–7 and §§10, 12–17 — survive.

12. Disclaimers

THE SERVICE, SQUAT MATERIALS, THE METHODOLOGY, AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND, TO THE MAXIMUM EXTENT PERMITTED BY LAW. TO THAT MAXIMUM EXTENT, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, AND OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

Without limiting that, we specifically do not warrant, certify, or represent that:

• outputs are accurate, complete, representative, reproducible, unbiased, compliant, accessible, or secure;
• a simulation predicts, approximates, or substitutes for real human behavior, human research, professional testing, or accessibility review;
• the Service will be uninterrupted, error-free, or free of vulnerabilities; or
• the SQUAT methodology is certified, validated, or fit for any particular purpose — expressly including medical, clinical, legal, financial, insurance, credit, employment, educational, housing, safety-critical, or any other professional or regulated application.

We do not provide legal, medical, financial, employment, credit, insurance, accessibility-certification, or other professional advice. Nothing produced by or through SQUAT is such advice.

Use of SQUAT is at your own risk.

13. High-impact decisions

You must not use SQUAT output as the sole or determinative basis for a decision about any person's employment or worker management, education or admissions, housing, credit or lending, insurance, healthcare or medical treatment, legal rights or access to legal services, access to essential public or private services, or another similarly significant opportunity. The Acceptable Use Policy contains further restrictions. Qualified human review — and any legally required professional assessment — remains your obligation.

14. Allocation of responsibility for AI outcomes

Because the models that produce SQUAT output are selected, configured, supervised, and paid for by you, you are responsible for the outcomes of that output. The full allocation is set out in the EULA §9 and is incorporated here. In summary: you choose to use the product and the methodology; your AI produces the substance; we keep the record.

15. Exclusion of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELUCIDATE VENTURES LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL HAVE NO LIABILITY OF ANY KIND ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICE, THE METHODOLOGY, OR ANY OUTPUT — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST OR CORRUPTED DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES — EVEN IF ADVISED OF THE POSSIBILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Why: your AI is driving, not us. This is not boilerplate. It follows from the architecture described in §2 and EULA §9: SQUAT does not host, proxy, meter, or perform model inference. Every persona performance, evaluation, score, finding, and report is produced by your own AI — a model you selected, configured, authorized, and paid for. SQUAT supplies structure and record: storage, ordering, versioning, and a hash-chained ledger. It does not supply, and cannot supervise, the reasoning that produces output. You use the Service, the methodology, and all outputs entirely at your own risk.

This exclusion does not apply to the extent, and only to the extent, that applicable law does not permit it. Some jurisdictions do not permit the exclusion of liability for gross negligence, willful misconduct, death or personal injury caused by negligence, fraud, or certain statutory consumer protections, regardless of contractual language. Where a court holds any part of this exclusion unenforceable as to a particular claim, our liability for that claim is limited to the smallest amount, or narrowest exclusion, that the law requires, and every other part of this exclusion remains in full force.

16. Indemnification

You will defend, indemnify, and hold harmless Elucidate Ventures LLC and its members, officers, employees, and agents from and against any third-party claim, demand, proceeding, loss, liability, damage, penalty, and reasonable attorneys' fees arising out of or relating to: your Customer Content; your lack of rights, permissions, consents, or lawful basis for material you supplied; your use of outputs, including any decision made using them; the products, systems, or accounts you directed an agent to access; your violation of the Acceptable Use Policy, these Terms, the EULA, applicable law, or a third party's rights; and your configuration or use of a third-party provider.

We will notify you of the claim, let you control the defense with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that admits our liability or imposes an obligation on us without our written consent.

17. Governing law, venue, and disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

17.1 Informal resolution first

Before filing a claim or a demand for arbitration, the parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days after written notice describing the claim, sent to the notice address in §18.

17.2 Agreement to arbitrate

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for the claims carved out in §17.5 (small claims) and §17.8 (equitable relief), you and Elucidate agree that any dispute, claim, or controversy arising out of or relating to these Terms, the EULA, the Acceptable Use Policy, the Privacy Policy, or the Service — including its formation, interpretation, breach, termination, or validity — will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, rather than in court.

The arbitration will be seated in Philadelphia, Pennsylvania, and conducted in English before a single arbitrator appointed under the AAA Consumer Arbitration Rules. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether a claim is subject to arbitration — except that the class, collective, and representative-action waiver in §17.3 may be interpreted and enforced only by a court, not an arbitrator. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

17.3 Class action and jury trial waiver

YOU AND ELUCIDATE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. To the maximum extent permitted by law, all claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not otherwise preside over any form of a representative or class proceeding.

17.4 Severability of the class waiver

If a court determines that the class, collective, or representative-action waiver in §17.3 is unenforceable as to a particular claim or dispute, then this entire arbitration agreement (§§17.2–17.6) is void as to that claim or dispute, and it will instead proceed in the state or federal courts identified in §17.7 — but the remainder of these Terms, including the governing-law clause above, this severability provision, and the arbitration agreement as applied to every other claim, remains in full force. The invalidity of §17.3 does not, by itself, invalidate the rest of this §17.

17.5 Small-claims carve-out

Either party may bring an individual action in small-claims court for a qualifying dispute in lieu of arbitration, so long as the action remains in that court and on an individual, non-class, non-representative basis.

17.6 Opt-out

You may opt out of this arbitration agreement. To do so, send written notice — including your name, account email, and a clear statement that you decline to be bound by §§17.2–17.4 — to support@squat.pro or the postal notice address in §18 within thirty (30) days of the date you first accept these Terms. Opting out does not affect any other part of these Terms and does not affect your ability to use the Service. If you do not opt out within that window, you are bound by this arbitration agreement for as long as these Terms are in effect, including for disputes that arise after the window closes.

17.7 Venue for non-arbitrable matters

For any claim that is not subject to arbitration under this §17 — including a claim properly filed in small-claims court, a claim following the severability outcome in §17.4, or a claim seeking the equitable relief described in §17.8 — the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Philadelphia County, Pennsylvania, and waive any objection to that venue as inconvenient.

17.8 Equitable relief

Nothing in this §17 prevents either party from seeking temporary or preliminary injunctive relief in a court of competent jurisdiction in Philadelphia County to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights, pending the outcome of arbitration.

18. General

Notices. Notices to us must go to Elucidate Ventures LLC, 4569 Riverside Way, Philadelphia, PA 19127, or support@squat.pro. Notices to you may be sent to your account email or posted in the Service.

Assignment. You may not assign these Terms without our written consent, except to a successor to all or substantially all of your business. We may assign freely, including in a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Export and sanctions. You represent that you are not located in, and will not use the Service from, a country or on behalf of a person subject to U.S. embargo or sanctions.

Entire agreement and order of precedence. These Terms, the EULA, the Acceptable Use Policy, the Privacy Policy, and any written order form are the entire agreement. In conflict, the order of precedence is: (1) a signed written order form, (2) the EULA on matters of license and AI-responsibility allocation, (3) these Terms, (4) the Acceptable Use Policy, (5) the Privacy Policy on matters of data practice.

Severability, waiver, headings, third parties. If a provision is unenforceable, it is modified to the minimum extent needed and the rest stays in force. A failure to enforce is not a waiver. Headings are for convenience. There are no third-party beneficiaries.