SQUAT Terms of Service

Pre-release. These Terms will be updated prior to the official SQUAT launch.

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and Elucidate Ventures LLC, a Pennsylvania limited liability company doing business as Elucidate Digital ("Elucidate," "we," "us," "our"), 4569 Riverside Way, Philadelphia, PA 19127. They govern your use of SQUAT: the hosted service, the website, the client plugin, and any other software or content we provide for it (together, the "Service").

These Terms replace the separate SQUAT Terms of Service, End-User License Agreement, and Acceptable Use Policy. Our Privacy Policy explains how we handle personal information.

By creating an account, connecting an AI client to SQUAT, or otherwise using the Service, you accept these Terms.

You confirm that you are at least 18 years old, that you are using SQUAT for business or professional purposes and not as a consumer, and that if you accept for an organization, you have authority to bind it. "You" includes that organization and the members of its workspaces.

The Service is offered to customers in the United States only at this time.

2. The SQUAT Service

SQUAT is a hosted recordkeeping and orchestration service for simulated user testing and qualitative research, used through your own AI client.

Three facts about how SQUAT works shape these Terms.

You run the AI. SQUAT does not host, run, or pay for AI model inference. Everything a model produces in SQUAT is produced by AI models you choose, on your own accounts and compute, following instructions your client sends. We supply structure, storage, and the record. We do not supply or supervise the AI's reasoning.

We keep the record. SQUAT keeps a record of your work and the order in which it happened. The record shows what was recorded. It is not a statement that its content is accurate, that a simulation predicts how a real person would behave, or that any method is fit for a particular purpose.

Simulations are not people. Persona behavior and dialogue produced by a model is AI-generated simulation. That stays true when a persona was built from interviews, writing, or other material from real people. A persona's source describes its inputs. It does not turn output into a real person's statement, and it does not make a simulated panel into research with human participants.

3. Accounts, workspaces, and credentials

Your plan sets your limits on members, seats, devices, and other capacity, as stated at purchase.

You are responsible for:

• your account, workspaces, members, credentials, connected clients, and devices, and for everything done with them;
• keeping credentials secure and inside your authorized team — anyone holding a credential can act with the authority it carries;
• removing access that is no longer needed; and
• telling us promptly at support@squat.pro if you suspect unauthorized use.

Your contractors and agents may use the Service through your workspace. You are responsible for their use as if it were your own.

4. Your license to use SQUAT

"SQUAT Materials" means the Service and everything we provide through it other than your Customer Content: the software, server, plugin, and skills; prompts and instructions; methods, scoring and severity frameworks, templates, method guides, knowledge, scenarios, personas, and content packs; documentation; branding; and improvements to any of them. We and our licensors own SQUAT Materials.

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license, while your plan is active, to:

• use the Service for your internal business purposes;
• let your authorized members and devices use it within their assigned roles; and
• use SQUAT Materials inside the Service.

We grant no other rights, whether by implication, estoppel, or otherwise. Being able to see a method, persona, framework, template, scenario, knowledge, skill, prompt, or any document provided by the Service does not give you the right to reuse it outside the Service.

Content packs bought separately may come with their own license terms, stated at purchase. Some client code may be released under an open-source license; that license covers only the code it names, not the hosted Service or other SQUAT Materials.

U.S. Government end users. SQUAT Materials are "commercial computer software" and "commercial computer software documentation" under FAR 12.212 and DFARS 227.7202. Government use is governed only by these Terms.

5. Your content and output

"Customer Content" means everything you or your AI client put into your workspaces, and everything produced there for you. "Output" means the part of Customer Content that an AI model generated.

You keep all rights to your Customer Content. It does not become SQUAT Materials because SQUAT Materials were used to create or structure it. In the same way, owning your Output does not give you rights to the SQUAT Materials reflected in it.

You may use your Output for your business purposes, subject to the law, your AI providers' terms, other people's rights, and §7. We make no promise that Output is original, non-infringing, or protectable. Any rights in what a model generates come from your model provider, not from us.

You confirm that you have all rights, permissions, notices, consents, and lawful bases needed for everything you put into SQUAT, including personal information about other people.

You grant us a limited license to host, store, encrypt, copy, transmit, process, display, and return your Customer Content only as needed to provide, secure, and support the Service for you and to comply with the law. This license ends when the content is deleted, except for copies we keep as described in our Privacy Policy.

6. How we handle personal information in your content

When your Customer Content contains personal information, we process it as your service provider. We:

• process it only to provide the Service as you direct and to comply with the law;
• do not sell it, share it for advertising, or use it to train AI models;
• use subprocessors only under written contracts that protect it, and list them at squat.pro/data-subprocessors, which we update before adding a new one;
• let our staff view it only with a workspace owner's permission for a support case, when needed to investigate a security incident or a problem with the Service, or as the law requires, and record every such access;
• help you respond to requests from the people it is about; and
• notify you of a security breach affecting it as the law requires.

You are responsible for giving those people any required notices and for obtaining any required consents. Our Privacy Policy describes the rest of our data practices.

7. Acceptable use

Use SQUAT lawfully, protect the people and systems your work affects, and be responsible for what your AI client generates and how it behaves.

Targets and security

You must not:

• access or test any product, site, account, system, or data you do not own or are not authorized to test, or ignore a target's terms, security rules, or rate limits;
• bypass authentication, authorization, or other controls; probe, exploit, disrupt, overload, or damage systems; or introduce malicious code;
• put passwords, tokens, cookies, keys, or other secrets into prompts or workspace content, or expose them to AI models; or
• use SQUAT for spam, phishing, malware, or fraud.

Simulations and provenance

You must not:

• present Output as a real person's words, actions, or testimony, as research with human participants, or as market validation;
• fabricate or misrepresent consent, permission, provenance, the source of material you supply, or identity; or
• use a persona to contact, sign in as, or transact as a real person whose material informed it.

People and their rights

You must not:

• infringe intellectual property, privacy, publicity, confidentiality, or other rights, or submit information obtained unlawfully;
• carry out unlawful surveillance, stalking, harassment, or profiling, or create deceptive impersonations or endorsements;
• infer or exploit sensitive personal traits in violation of the law, or expose personal or confidential information beyond the purpose it was authorized or provided for;
• facilitate unlawful discrimination, violence, abuse, exploitation, harassment, self-harm, trafficking, or other serious harm, or treat simulated demographic traits as evidence about a real group; or
• make unsupported claims about a person, population, competitor, product, or market based on Output.

SQUAT itself

You must not:

• copy, extract, publish, sell, rent, lease, sublicense, or redistribute SQUAT Materials — including non-public prompts, methods, frameworks, templates, personas, scenarios, knowledge, skills, prompt, guides, or any document from the Service — or use them outside the Service;
• use SQUAT Materials or Output to build, train, fine-tune, distill, or evaluate a competing product, method, template library, persona catalog, evaluation service, or benchmark;
• modify, reverse engineer, decompile, or disassemble the Service, except where the law does not allow this restriction;
• get around plan, seat, device, rate, or access limits, share credentials outside your authorized team, or interfere with the Service's security, integrity, audit, or deletion controls; or
• remove ownership, confidentiality, or license notices.

You must also follow the terms of the AI and other services you connect. A model's ability to produce something does not make it lawful or permitted here.

8. High-impact decisions and professional advice

You must not use Output as the sole or deciding basis for a decision about a person's employment, education, housing, credit, insurance, healthcare, legal rights, access to essential services, or a similarly significant opportunity.

SQUAT is not designed or validated for medical, legal, financial, safety-critical, accessibility-certification, or other regulated uses. Nothing produced by or through SQUAT is professional advice. Qualified human review, and any professional assessment the law requires, remain your responsibility.

9. Your AI providers and other services

You choose the AI and other services you connect to SQUAT. Their own terms govern your use of them, including what they retain, log, and train on. You are responsible for supervising your AI client, reviewing what it does and produces, and configuring the services you connect, including their settings and costs. We do not control those services and are not responsible for them.

10. Responsibility for outcomes

You are solely responsible for how you use Output, for every decision and action you take based on it, and for any harm that follows, including what you ship, approve, or block, the conclusions you draw, the claims you make, and the deliverables you give to others.

As described in §2, we do not run or supervise the AI that produces Output. Output can be inaccurate, incomplete, biased, offensive, or inconsistent, and simulations can reproduce the biases of the models and material behind them. Evaluate Output before you rely on it.

11. Feedback

If you, or your AI client on your behalf, send us feedback about SQUAT — suggestions, ideas, feature requests, or improvement proposals, through any channel — that feedback becomes our property, and you assign to us all rights in it. To the extent any right cannot be assigned, you grant us an unlimited, worldwide, perpetual, irrevocable right to use what we learn from it to improve and operate SQUAT, without obligation or payment to you.

This covers only feedback about SQUAT itself. It does not apply to your Customer Content, your workspace, or anything else you did not intentionally submit as feedback.

Before sending feedback, remove anything we should not receive — personal information, confidential material, or anything you are bound to protect. We make commercially reasonable efforts to keep feedback from being exposed, but we cannot guarantee it.

12. Fees, billing, and cancellation

Prices, plan limits, and add-ons are stated at purchase. Payments are processed by Stripe. By purchasing, you authorize charges to your payment method on the stated schedule and agree to Stripe's applicable terms.

Paid plans renew automatically until cancelled. You can cancel at any time, effective at the end of the current billing period. Unless the law requires otherwise, fees are non-refundable and are not prorated. We will give at least 30 days' notice of a price change, effective at your next renewal. You are responsible for applicable taxes.

If a payment fails, we may retry it and suspend access, and after a retry period we may cancel the paid plan, which starts the grace period in §13. If you start a chargeback instead of contacting us, we may suspend the workspace until it is resolved.

13. Your data: export, cancellation, and deletion

Export. You can export your Customer Content at any time, including during a grace period. Exports contain your Customer Content, not SQUAT Materials or our own records.

Cancellation. When you cancel a paid plan, it stays active until the end of the period you have paid for. The workspace then enters a 60-day grace period, during which you can read and export your Customer Content. When the grace period ends, we delete the workspace's content, unless a legal hold or legal obligation requires us to keep it.

Deletion and retention. A workspace owner can request deletion of Customer Content at any time. Our Privacy Policy describes deletion and the records we keep after your content is deleted.

14. Availability and changes

Unless a signed order form says otherwise, the Service has no service-level agreement. We use commercially reasonable efforts to keep it running, but it may be unavailable because of maintenance, security work, provider outages, or events beyond our control.

We may change the Service. Updates may change how SQUAT behaves and the results it produces.

We may change these Terms. For a material change, we will post the new version, notify you, and give you at least 30 days from its effective date to accept it; you can keep using the Service during that period. After it, continued use requires accepting the new version. Other changes take effect when posted.

15. Suspension and termination

We may investigate suspected violations of these Terms. We may suspend or terminate your access for material breach, unlawful use, security risk, or nonpayment, when reasonably necessary to protect people, customers, the Service, or the public, or as the law requires. Where circumstances allow, we will give notice and a chance to fix the problem first. Where there is an active security or legal risk, we may act first and notify you afterward.

To report suspected abuse of the Service, email support@squat.pro with "Abuse Report" in the subject line.

You can stop using the Service at any time.

When these Terms end, your license ends, except that you keep read and export access during any grace period under §13. Provisions that by their nature should survive do survive, including §§4 (ownership), 5–11, 13, and 16–20, and any obligation to pay fees already owed.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, SQUAT MATERIALS, AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the above, we do not warrant that Output is accurate, complete, representative, reproducible, unbiased, or compliant; that a simulation predicts or substitutes for real human behavior, human research, professional testing, or accessibility review; that SQUAT's methods are certified, validated, or fit for any particular purpose; or that the Service will be uninterrupted, secure, or error-free. You use the Service and all Output at your own risk.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) ELUCIDATE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES; AND

(b) ELUCIDATE'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply to Elucidate and its members, officers, employees, contractors, and agents; under any theory, whether contract, tort (including negligence), strict liability, or otherwise; even if we were advised of the possibility of the damages; and even if a remedy fails of its essential purpose. They do not apply to the extent the law does not allow them, such as for fraud or willful misconduct; in that case our liability is limited to the minimum the law requires.

18. Indemnity

You will defend, indemnify, and hold harmless Elucidate and its members, officers, employees, and agents against any third-party claim, and related losses, liabilities, damages, penalties, and reasonable attorneys' fees, arising out of or relating to: your Customer Content; any lack of rights, permissions, consents, or lawful basis for material you supplied; your use of Output, including any decision made using it; the products, systems, or accounts you directed an AI agent to access; your breach of these Terms or the law, or violation of a third party's rights; or your configuration or use of a third-party service.

We will notify you of the claim, let you control the defense with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that admits our liability or imposes an obligation on us without our written consent.

19. Disputes

Governing law. These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before starting arbitration or a court case, the parties will try in good faith to resolve the dispute informally for at least 30 days after written notice describing the claim, sent to the notice address in §20.

Agreement to arbitrate. PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT. Except for small-claims and equitable-relief claims described below, any dispute arising out of or relating to these Terms, the Privacy Policy, or the Service — including their formation, interpretation, breach, termination, or validity — will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect. The arbitration will be seated in Philadelphia, Pennsylvania, and conducted in English before a single arbitrator. The arbitrator decides questions about the scope and enforceability of this agreement to arbitrate, except that only a court may decide questions about the class-action waiver. Judgment on the award may be entered in any court with jurisdiction.

Class-action and jury-trial waiver. YOU AND ELUCIDATE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. Claims may be brought only individually, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, and the arbitrator may not combine more than one party's claims. If a court finds this waiver unenforceable for a particular claim, the agreement to arbitrate does not apply to that claim, which will proceed in court as described below; it continues to apply to all other claims.

Small claims. Either party may bring an individual claim in small-claims court instead of arbitration, as long as it stays there.

Equitable relief. Either party may seek temporary or preliminary injunctive relief in court to stop actual or threatened infringement, misappropriation, or violation of its intellectual property or confidentiality rights, pending arbitration.

Opting out. You may opt out of this agreement to arbitrate by sending written notice with your name, account email, and a clear statement that you decline arbitration to support@squat.pro or the notice address in §20 within 30 days after you first accept these Terms. Opting out does not affect the rest of these Terms or your use of the Service.

Courts. For any claim not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Philadelphia County, Pennsylvania, and waive any objection to that venue as inconvenient.

20. General

Notices. Notices to us go to Elucidate Ventures LLC, 4569 Riverside Way, Philadelphia, PA 19127, or support@squat.pro. Notices to you may be sent to your account email or shown in the Service.

Assignment. You may not assign these Terms without our written consent, except to a successor to all or substantially all of your business. We may assign them freely, including in a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Export and sanctions. You confirm that you are not located in, and will not use the Service from or for, a country or person subject to U.S. embargo or sanctions.

Entire agreement. These Terms, the Privacy Policy, and any signed order form are the entire agreement between us about the Service. If they conflict, a signed order form controls, then these Terms; the Privacy Policy controls on data practices.

Other terms. If a provision is unenforceable, it is changed only as much as needed to make it enforceable, and the rest stays in force. Not enforcing a provision is not a waiver. Headings are for convenience only. There are no third-party beneficiaries.

Questions about these Terms: support@squat.pro.