Website help
Plans and billing
How checkout works, what the Purchases page shows while your plan settles, and where receipts and subscription changes live.
You buy on this site, Stripe handles payment, and your seat activates with your account sign-in. Current tiers, prices, and add-ons always live on the Pricing page — it reads straight from the live catalog, so it’s never out of date.
Start checkout
- Sign in first — your purchase is tied to your account.
- Choose a tier on Pricing, or an add-on like the device pack.
- Complete payment in Stripe Checkout. Promotion codes are supported, and tax is handled there.
- You’re returned to your account with your seat active.
What the Purchases page shows
Purchases is the accurate view of where things stand. Right after payment it may briefly say your plan is paid and your workspace is being activated — that usually takes under a minute; refresh to check. Once settled, it shows your active plan and what it includes.
Paid, but the plan hasn’t appeared? Give it a minute and refresh. If it stays stuck, contact support with roughly when you paid — never include card numbers or credentials.
Receipts
Receipts come from Stripe, sent to the email you used at checkout. Need one re-sent, or the billing email changed? Both live in Billing settings, below.
Change, cancel, or update payment
The Billing settings button on your account opens the Stripe Customer Portal — update your card, switch tiers, or cancel there, using Stripe’s own secure billing flow.
Anything else — refunds, invoicing questions, a purchase that doesn’t look right — goes through the contact page or support@squat.pro.